The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
* PLEASE NOTE ONLY RESUMES IN ENGLISH WILL BE CONSIDERED *
About the role
As a Customer Quality Analyst on our Customer Quality Team, you will be responsible for delivering initiatives related to the evaluation and monitoring of claims journeys across RentalCover and XCover businesses. The role’s purpose is to audit the customer journey and claim handling against targeted standards and raise issues and improvements to the relevant teams.
To drive success in this role, you will have a proven ability to quickly analyze complex cases and report on issues and improvements identified. As the Customer Quality Analyst, you will audit the quality of claims activities, run root cause analysis, and propose action plans with different teams. Regular collaboration with the Claims, Platform & Design, and Customer Integration teams will be key in ensuring relevant reports on issue trends and actionable improvement suggestions are achieved.
Key Responsibilities
What you will bring
What you will have
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Work with like-minded people who are passionate about both the work we’re doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives – pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let’s chat!
* Cover Genius promotes diversity and inclusivity. We don’t tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
Source ⇲
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