Technical Customer Support Specialist

(Remote Work)

We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

Job Responsibilities:

• Fully understand the current and future Parent™ system.

• Act as liaison between customers and the technical team.

• Increase interaction with current customers.

• Respond to customer inquiries via phone, email, or chat in a timely manner.

• Create, manage, and follow up on customer tickets until they are resolved.

• Record all activities using our current CRM to enhance visibility.

• Follow the current internal customer success process and improve on it.

Job Requirements:

• Relevant Bachelor’s Degree.

• 2- 4 years experience in technical customer support.

• fluent in English. 

• Excellent written and verbal communication skills.

• Strong organizational skills.

• To operate within the Canadian time zone.

Job benefits:

• Be a key part of an exciting international growth journey.

• Attractive USD salary.

• Remote job.

• Health insurance.

• Professional development.